COVID-19

Last Updated: 20 Jul 2020

The safety and well-being of the members and teams at our associated facilities remains our top priority during this period. We encourage you to stay healthy and active and urge you to observe good hygiene and be socially responsible. This is a collective effort to keep yourself, your loved ones and everyone safe. 

Please note: some sections may not apply to your specific leisure centre.

 

Your Centre Frequently Asked Questions

What are you doing about access to your leisure centres and social distancing during visits?
  • We now have a booking system in place so we can control the number of people in our leisure centre at any one time. All visits must be pre-booked, please go to the homepage of your leisure centre to book.
  • Entry, movement around the buildings and exiting is clearly signposted. There are directional signs carefully placed from outside our leisure centres and throughout inside that will guide you.
  • Social distancing must always be maintained, there are signs to assist you to maintain a safe distance.
  • Please do not turn up too early for your session. Queuing is strongly discouraged.
  • You must register at reception prior to entering our leisure centres.
  • We have reduced group exercise class sizes.
  • First aid, if required, will be administered by trained staff using appropriate PPE.
I can’t log in to the booking system
  • All members have been contacted with information about how to book, if you’re unsure please go to the home page of your leisure centre website and follow the instructions.
  • The booking system is available via the ‘Book Online’ or ‘Log In’ link located on the leisure centres website homepage.
  • If you are a new user you will need to Register; click on the link ‘New User’ and take a moment to register your details, you can also register on our leisure centres website.
  • If you are an existing member, you need to follow the instructions to link your membership number. You can find your membership number on member communications or on your bank statement if you pay by Direct Debit.
  • You can use the More Fitness App for your bookings you can continue to use this.
What new cleaning measures are in place?
  • Our leisure centres have enhanced cleaning regimes that follow fitness industry and Public Health England guidelines. Our dedicated staff will be cleaning throughout the day working to a comprehensive cleaning protocol.
  • All high frequency touch points will be cleaned and disinfected regularly.
  • Our leisure centre are going above and beyond guidelines where possible to keep you safe and we will continually monitor and update our safety measures if the situation changes.
  • Cleaning spray and blue towels are available for you to use for touch points.
  • Hand sanitiser stations have been carefully located throughout the centre for members and staff to use. We also have hand wash stations available at each site.
What rules do I have to follow?
  • You must use the hand sanitiser station at the main reception when entering the centre.
  • If possible please swipe in at reception using the More Fitness App to reduce contact.
  • You must observe social distancing at all times.
  • You must stay at home if you have any COVID-19 symptoms, no matter how mild. This includes muscle ache, headache, loss of smell/taste, sore throat, fever, shortness of breath or a continuous new cough.
  • All forms of exercise are permitted, sweating is not considered a health risk under the guidelines.
  • Please refer to our member code of conducts (for swim and gym) for more details.
  • Please use contactless payments when possible to avoid contact.
What will happen to my Direct Debit?
  • Our Leisure Centres are contacting all members to tell them when we will start to take Direct Debit payments again.
What happens if I pay upfront/annually?
  • Our Leisure Centres will extend your membership access to the centre by adding extra time to your unexpired membership duration. This will be at no cost and will reflect the time that we have been closed.
I have cancelled my Direct Debit at the bank, what do I do?
  • Our leisure centres need a new Direct Debit Instruction from you. Please contact your centre and the team there will be happy to help.  
I am classed as high-risk, so I can’t come back yet, what can I do about my membership?
  • Our leisure centres understand that it’s not possible for everyone to return and we’re happy to continue to freeze your membership. Please contact your centre and the team there will be happy to help.
I just don’t feel ready to come back yet, what can I do about my membership?
  • Our leisure centres understand that it’s not possible for everyone to return and we’re happy to continue to freeze your membership. Please contact your centre and the team there will be happy to help.

Your Centre Keeping You Safe

Gym Member Code of Conduct

Pre-Booking

  • Use of the gym and workout classes will be via pre-booked slots only. You can pre-book your session via the More Fitness App or your local facility website.
  • Gym slots will initially be available to book 2 days in advance for a maximum of one hour per member per day. This period includes access time and a 5 min turnaround period at the end of the session. Session times for studio classes will be as per the booking to a maximum of 45 min to allow for changeover and cleaning.
  • Sessions maybe cancelled within 2 hrs of your session time. Failure to cancel your session will incur a did not attend record.  Any member not showing for 3 sessions in a single month period will have their booking rights withdrawn for a period of one week.

Entry

  • Please do not attend our leisure centres if you or a family member are unwell.
  • You must pre-book your session to gain entry.
  • Please download the More Fitness App and use the access barcode to enter the leisure centre to maintain social distancing.
  • If you intend to train for less than 1hr we request you attend 5/10 min after the hour entry time to help reduce queue times.
  • Please do NOT congregate pre/post workout or turn up early for your session
  • Please sanitise/wash hands pre and post workout
  • Please bring a pre-filled water bottle with you

During your workout

  • All members must clean equipment with the sanitising wipes/spray before and after each use. However due to the high contact nature of the free weights areas/Synergy 360 rigs we ask all members to sanitise/wash hands both before and after entering these areas instead.
  • No “spotting” in the weight room is permitted
  • All members and visitors must maintain social distance rules at all times and follow all instructional signage and requests from the Fitness Team
  • Please use the sanitising wipes/spray provided to wipe down equipment, please DO NOT bring a ‘sweat towel’ with you.
  • Please leave the gym/class promptly at the end of your session.

Post workout

  • No access to changing facilities and showers is permitted at this time
  • Wash/sanitise your hands immediately after your workout
  • We ask that you please wash your workout kit after each visit
Swim Member Code of Conduct

Pre-Booking

  • Use of the pool will be via booking slots only. You can pre-book your session via the More Fitness App or your leisure centres website.
  • Pool slots will initially be bookable 2 days in advance for a maximum of one hour per member per day, this includes access time and a 5 min turnaround period at the end of the session.
  • Sessions maybe cancelled within 2 hrs of your session time. Failure to cancel your session will incur a did not attend record.  Any member not showing for 3 sessions in a single month period will have their booking rights withdrawn for a period of one week.

Entry

  • Please do not attend the facility if you or a family member are unwell.
  • Ensure you have a pre-booked session to gain entry.
  • Please download the More Fitness App and use the access barcode to reduce contact.
  • If you intend to swim for less than 1hr we request, you attend 5/10 min after the hour entry time to help reduce queue times.
  • Please do NOT congregate with other customers pre/post swim or turn up too early for your session.
  • Please sanitise/ wash hands pre and post swim.
  • Please come ‘beach ready’ i.e. wearing your costume or swim shorts under your clothes. Changing rooms may not be available at your facility in our opening phase.
  • Please bring a bag to store your clothing and belongings which will remain on poolside as lockers will not be available.
  • Do not bring any valuables into the centre.
  • Please bring a towel to dry off and be prepared to go home in your swim wear and clothes over the top if changing rooms are not available.
  • Bring a filled water bottle with you – some facilities may not have refreshments available to purchase.
  • Bottles can be left at the end of a lane for rehydration if needed.

During your swim

  • All members must ensure that you have read and understood the pool operation during this time.
  • All members and visitors must always maintain social distance rules and follow all instructional signage and requests from poolside staff.
  • Only 10 members will be allowed in a double lane.
  • You must swim in the same direction.
  • Please do not overtake the person in front of you and remain a good distance behind them.
  • Please choose the lane that suits your ability or preference.
  • If you need to stop at the end of a lane, please keep near a lane rope so you can avoid swimmers turning at the end of the lane.
  • Please do not have more than two people at the end of each lane who are resting and keep at least a 1 metre apart.
  • Please ensure you bring your own kick board or float as these will not be available for you at the centre.
  • Please keep front crawl leg kick under the surface to avoid splashing the person behind you – you may go faster too!
  • Keep an eye of the time and exit the pool with 5 mins to go to the end of your hour session. This will give you time to dry off and move away from the entrance before the next session begins.
  • The centre may blow a whistle to let you know you have reached the 5 min marker.
  • Please leave the pool promptly by the designated steps at the end of your session.

Post Swim

  • Showers will not be available in any area of the building so please plan to shower when you get home.
  • If there are no changing rooms available, then please dry off on the deck and if you have a modesty towel then please use this to towel off and re dress.
  • As you leave the facility please Wash/sanitise your hands as you go.
  • Please follow the exit route that has been marked for you to enable a social distance between customers.


COVID-19 & Leisure

We understand that many of you may have questions about returning to leisure centres in the age of Coronavirus. We’ve put together some of the commonly asked questions, based on industry guidance about transmission of Covid-19. We’ve used these to support the changes we’ve made in our centres and will update them if advice changes.

Can you pass COVID-19 from Sweat?

No, there is no current evidence that the virus can be spread by perspiration (sweat). This is supported for non-respiratory fluids by the Centres for Disease Control and Prevention (CDC): https://www.cdc.gov/coronavirus/2019-ncov/hcp/faq.html however, limited data is available on sweat/perspiration.

Is a gym ‘dirtier’ than a shop?

Gyms have very high standards when it comes to cleanliness/hygiene and, as we did prior to closing, we will be putting extra measures in place to make sure that both the teams and customers are safe.

How long will COVID-19 stay on equipment for?

While the COVID-19 virus can stay on certain surfaces for up to 2 or 3 days, the most important thing to remember is that it can easily be cleaned with common household disinfectants that will kill the virus. This is already common practice and has been increased.

Furthermore, any virus picked up by your hands needs to be transferred to the mouth/eyes/nose for infection to possibly occur. Avoid hand-to-face contact, wash your hands frequently and use anti-viral/bacterial hand gels to reduce the infection risk.

Can COVID-19 be transmitted in areas with hot and humid climates like swimming pools?

There is no evidence that COVID-19 is any more transmittable in a hot, humid climate than any other climate. ­The best way to protect yourself against COVID-19 is by maintaining social distancing and frequent hand washing, and the use of anti-viral/bacterial hand gels. By doing this you eliminate any viruses that may be on your hands and avoid infection that could occur by then touching your eyes, mouth, and nose.

Is there a higher risk of aerosol transmission in gyms and leisure facilities than in other indoor environments, and why?

There is no evidence to suggest that gyms and leisure facilities are a higher risk than any other setting. We are taking extra care in areas of the centre where high-intensity aerobic activity takes part in a confined space.

Can COVID-19 be transmitted in the water of a swimming pool and does this increase the risk of transmission? What is the risk in swimming pools?

Th­ere is no evidence that COVID-19 can be spread to humans through the water of pools, hot tubs or spas. The chlorine we use to keep the water disinfected kills COVID-19 and all sorts of germs and bugs that are in our daily lives, the water volume washes any virus from the skin so in the pool is one of the safest places to exercise. Th­e risk of transmitting person-to-person remains and all standard guidelines should be adhered to i.e. social distancing while in the pool and surrounding areas.

Is there an increased risk of COVID-19 transmission in a studio compared to the gym floor?

As long as social distancing, cleanliness and the aerosolisation guidelines are followed there is no increased risk.

Do shared water fountains pose an increased risk of COVID-19 transmission?

As long as all touch points are cleaned pre and post use, water fountains are safe.

Do changing rooms/toilets pose an increased risk of COVID-19 transmission?

As long as you follow social distancing and cleanliness guidelines, there is no increased risk.

If a person wears a masks or gloves in a gym or leisure facility will it protect them from COVID-19?

Non-PPE certified masks are not certified to prevent the wearer from contracting COVID-19. They may, however, have some value in preventing the wearer from spreading COVID-19.

Exercising indoors with a face mask may not be appropriate in all cases – a face mask increases the work of breathing which leads to greater ‘respiratory steal’ (oxygen consumption by the respiratory muscles in breathing), and increase the perception of effort (breathing and exercise).

While gloves are useful in some circumstances, in a gym using hand sanitiser and wiping down equipment before and after use is more appropriate.

Does physical activity (exercise) increase resilience to COVID-19, and how?

WHO recommend regular physical activity benefits both the body and mind. It can reduce high blood pressure, help manage weight and reduce the risk of heart disease, stroke, type 2 diabetes, and various cancers – all conditions that can increase susceptibility to COVID-19.

Physical activity leads to improvements in immune health and metabolic health, both of which are linked to COVID risk. Furthermore, physical activity is central in weight management and positive changes in body composition, both of which are linked to COVID-19 risk.

Does air-conditioning raise the risk of transmitting COVID-19?

Th­e Health and Safety Executive (HSE) have advised that the risk of air conditioning spreading coronavirus is extremely low.